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remove and reinstall indicated cartridge

Envy photo 6200

Hi all

keep getting the message to remove and reinstall cartridge

Have tried doing this  plus

hard reset

checking for software update

clearing blockages

hp ink shows colour cartridge empty

 

Any ideas please?

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HP Support Agent
HP Support Agent
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Message 2 of 3
102
Flag Post
HP Recommended

remove and reinstall indicated cartridge

Hi @Wilma55

 

Welcome to the HP Support Community. 

 

Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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Message 3 of 3
71
Flag Post
HP Recommended

remove and reinstall indicated cartridge

Thank you, I await receipt of the new cartridges and hope this solves things

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