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Sweetpea7879
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Message 1 of 2
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Flag Post
HP Recommended

remove and reinstall the indicatd cartridge

HP OfficeJet 3830
Microsoft Windows 10 (64-bit)

I have received two replacement ink cartridges and have he same error message, I have not had this printer 6 months and cannot use it. I have tried every troubleshooting item there is. Very annoying, What can I do?

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HP Support Agent
HP Support Agent
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Message 2 of 2
43
Flag Post
HP Recommended

remove and reinstall the indicatd cartridge

Hi @Sweetpea7879

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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