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‎09-22-2023 07:37 AM

HP Recommended
Product: HP OfficeJet 3835 All-in-One Printer
Operating System: Microsoft Windows 11

I cannot remove my card details only change them . I do not want to change my payment option as I have cancelled my account and been billed another month

1 person had the same question
1 REPLY 1

‎09-26-2023 10:08 PM

HP Recommended

Hi @Elizabeth137,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To get the answer to this question, we have limited support boundaries in the support community as of now.
I would request you to reach out to our support.

 

If you are enrolled in the instant ink account and looking to cancel/remove your card, This might require one-on-one interaction to fix the issue via remote assistance.  

 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
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