replaced hp black ink cartridge for HP Envy 5032 but error message not compatible

[Williana29]

I have just replaced the HP black ink but get slightly conflicting messages on the printer screen and my HP Smart dashboard. The printer screen says I cannot use the cartridge until the printer has been enrolled with HP Instant Ink. My HP Smart dashboard say the cartridge is imcompatible and can only be used on a printer enrolled with HP Instant ink. I enrolled the printer with HP Instant ink when i bought it (that's how I received the replacement cartridge automatically) so don't understand why it is asking me to do this again. I have tried disconnecting and reconnecting the power source, plus also checked the cartridges. I have had the printer for less than a month.

[TEJ1602]

@Williana29, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

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