11-28-2019 01:02 PM - last edited on 11-28-2019 01:16 PM by Cheron-Z
After4 hours on the phone trying to correct paper jam, on Envy 2055 gave up and ordered Envy 6255 from you with the assurance that the 5 ink cartridges 65XL could be exchanged for 64XL. Case no:  and custome3r care no: 
Thank you for your consideration
11-28-2019 01:16 PM
Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).
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11-30-2019 06:44 PM - last edited on 12-02-2019 03:50 PM by Cheron-Z
I think my previous message says it all see case # . I was assured by the tech that the five (5) 65xl unopened cartridges could be exchanged for five(5) 64xl cartages 3 Black and 2 Tricolor
Let me know about the shipping instructions.
Thank you for your time.