cancel
Showing results for 
Search instead for 
Did you mean: 
Dick1937
Level 1
6 3 0 0
Message 1 of 3
135
Flag Post
HP Recommended

replacement ink cartridges

Envy2055-6025
Microsoft Windows 10 (64-bit)

After4 hours on the phone trying to correct paper jam, on Envy 2055 gave up and ordered Envy 6255 from you with the assurance that the 5 ink cartridges  65XL could be exchanged for 64XL. Case no:  [edit] and custome3r care no: [edit]

 

Thank you for your consideration

2 REPLIES 2
Moderator
Moderator
3,731 3,645 218 583
Message 2 of 3
128
Flag Post
HP Recommended

replacement ink cartridges

@Dick1937

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP
0 Kudos
Dick1937
Level 1
6 3 0 0
Message 3 of 3
66
Flag Post
HP Recommended

replacement ink cartridges

I think my previous message says it all see case # [edit]. I was assured by the tech that the five (5) 65xl unopened cartridges could be exchanged for five(5) 64xl cartages  3 Black and 2 Tricolor

Let me know about the shipping instructions.

Thank you for your time.

[edit]

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation