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Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
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replacement ink cartridges

HP Recommended
Envy2055-6025
Microsoft Windows 10 (64-bit)

After4 hours on the phone trying to correct paper jam, on Envy 2055 gave up and ordered Envy 6255 from you with the assurance that the 5 ink cartridges  65XL could be exchanged for 64XL. Case no:  [edit] and custome3r care no: [edit]

 

Thank you for your consideration

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@Dick1937

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP
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I think my previous message says it all see case # [edit]. I was assured by the tech that the five (5) 65xl unopened cartridges could be exchanged for five(5) 64xl cartages  3 Black and 2 Tricolor

Let me know about the shipping instructions.

Thank you for your time.

[edit]

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