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replacement of printer option in instant inkt not working

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Microsoft Windows 10 (64-bit)

today I got my replacement printer of HP that replaces a defective one. I have an instant inkt program were you have the option to replace your printer. you have to print a printercode and fill this in on the website. When I have filled in the code the replacement web page is white and no page is loaded. so now i van not replace my defective printer and the old cartridges can not be used in the new printer. so I can not install my new printer. what is going wrong?

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@AlfredRoos, Welcome to HP Support Community!


To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.


In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.


Keep me posted.


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