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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
AlfredRoos
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replacement of printer option in instant inkt not working

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Microsoft Windows 10 (64-bit)

today I got my replacement printer of HP that replaces a defective one. I have an instant inkt program were you have the option to replace your printer. you have to print a printercode and fill this in on the website. When I have filled in the code the replacement web page is white and no page is loaded. so now i van not replace my defective printer and the old cartridges can not be used in the new printer. so I can not install my new printer. what is going wrong?

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TEJ1602
HP Support Agent
HP Support Agent
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@AlfredRoos, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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