replacing ink cartridge for first time Epson envy 6000 with 67/305 black

[BrewH]

I have received a replacement ink cartridge through instant Ink it is larger than the one that it is replacing. It is HP 67/305. Despite trying several times, my new printer keeps showing error. I have seen post before with people having the same problems. 

Why is the cartridge a different size and how can i resolve please?

I have cancelled instant ink 

Thank you

[Dragon-Fur]

@BrewH 

Welcome to the HP Community.

---

@BrewH wrote:

I have received a replacement ink cartridge through instant Ink it is larger than the one that it is replacing. It is HP 67/305. Despite trying several times, my new printer keeps showing error. I have seen post before with people having the same problems. 

Why is the cartridge a different size and how can i resolve please?

I have cancelled instant ink 

Thank you

---

Your printer - likely one of these HP models:

Results for "Envy 6000" (16) 

Example

HP ENVY 6055 All-In-One Printer 

Category Printer Information > Topic Specifications

Product Specifications for the HP ENVY 6055 All-In-One Printer (5SE16A) 

What's included and accessories

What's in the box	HP ENVY 6055 All-in-One Printer; HP 67 Setup Black Instant Ink Ready Cartridge; HP 67 Setup Tri-Color Instant Ink Ready Cartridge; Regulatory flyer; Setup guide; Reference guide; Power cord (1.5 m) [For ink volume and page yield information, visit http://hp.com/go/learnaboutsupplies]
Accessories	None

Instant Ink cartridges are indeed larger than regular cartridges - this is normal.

Assuming the cartridge is the correct type / number, it will fit in your printer.

That said...

You might have answered your own question.

If the cartridge you are trying to use is an Instant Ink Cartridge

AND

You have cancelled your Instant Ink subscription,

The cartridge will not work.

It is only intended to be used with your active Instant Ink subscription.

What?

All Instant Ink cartridges remain the property of HP.

This information is explained in your Terms of Service contract.

After the Instant Ink contract is terminated, all instant ink cartridges (including any Instant Ink "Ready" cartridges "activated" as part of the subscription) will lock and cannot be used in any printer.

What to do?

Remove all Instant Ink / Instant Ink Ready cartridges from the printer,

Purchase a new set of HP ink and install it into the printer.

==================================================================================

Instant Ink - Trial or Subscription

What is Instant Ink?

Instant Ink is a Print-by-Page subscription model that provides as much ink as needed for the selected "page" plan.

Which plan?  Information is available at the Instant Ink Website for your region.

Is Instant Ink right for you?  Depends on your needs and expectations.  Read before deciding.

Things that are Instant Ink

Note: 

If you have not opened the site for a while, know that the website has been updated..

Clear your browser cache for both hpconnected and instantink

Instant Ink Support Website

HP Instant Ink - Support, Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

Click on FAQ

For example,

• Read Check to see if your HP printer works with Instant Ink
• Change or cancel anytime link is located in the “tiny print” area at the bottom of the website (USA)

Need Help?  Contact Instant Ink Support

1. Enrolled in Instant Ink?  >> Check for Support contact options in your Instant Ink Account.
2. Contact>> HP Instant Ink Support   NOTES:  Select Your Region // Hours are as listed at the site.
3. The Terms of Service contract provides contact information, usually in the very first section.

+++++++++++++++++++++++++++++++++++++++++++++++++++++

READ the all-important Terms of Service Contract > Scroll to the bottom of the Instant Ink website  – in the “tiny print” area (bottom of the main web page), look for and click on the link for instantink.hpconnected.com/terms

Examples of the Terms of Service Contract for various regions

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

=========================================================================

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Product Home

Enter the type and name of your HP device

OR select from...

Results for "Envy 6000" (16) 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"