request the shipment of ink catridge

[kamalaven]

Hello,

I am enrolled in the instant ink service, My last ink cartridge shipment was in Jan 2023. I just replaced a new set of cartridges and am having issues in generating good quality prints, likely the ink in thee cartridges might have dried. I tried troubleshooting steps, there is an improvement in the quality but still these prints cannot be used. Can you please help me to order a new shipment? Thanks a lot. 

[Irfan_06]

Hi @kamalaven,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I see that you are looking for help with replacement ink for your instant ink printer.

To validate your instant ink subscription and help you with the replacement ink cartridges, we need some information related to instant ink account. This information cannot be shared on a public post.

I have sent you a private message to get this information. Please reply to this in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support

[kamalaven]

Thank you. I replied you in PM.

Best regards.

[Irfan_06 · Accepted solution]

Hi @kamalaven,

Thank you for confirming your shipping address.

I have placed an order for the black and tri-color cartridge to be sent to you on express delivery, the cartridge is not ready to be shipped yet and once they are ready to be shipped you shall receive the tracking link via email and notification on the app.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support