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‎09-16-2020 10:14 PM

HP Recommended

I’ve been shipped the wrong cartridge. What do I need to do to return it and have the right cartridge sent to me?

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3 REPLIES 3

‎09-17-2020 09:42 AM

HP Recommended

@Armittj

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

To assist you better please provide me with the complete printer model or the product number

 

You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.
 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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‎09-17-2020 06:18 PM

HP Recommended

Hi. Thanks for contacting me. The model number is HP OfficeJet 4650.  I have the serial number and the FPU no. as well if that helps. Tim

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‎09-18-2020 06:44 AM

HP Recommended

@Armittj

 

Please reach out to the HP Technical Support team in your region for replacement options. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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