stesso problema di altri ma per cartuccia Tricolor (63/302 Instant ).

[MD_mantua]

Voglio solo riuscire a mettermi in contatto con Instant : la cartuccia 3 colori è ancora carica ma non funziona (non ha i colori magenta e magenta leggero). Basterebbe che Instant  mi mandasse quella cartuccia nuova. Ma non riesco a comunicare con voi e dire questo.

[PalenoRafael]

Hey

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

Regards,

[MD_mantua]

Thank you. The browser is obliging me put in Italian. Crasy.

I just need that Instant Ink send me a new cartridge as the one not empty doesn work after tests, cleaning and tests. I don't know how to communicate this and have a reply from Instant Ink that they are going to send me the cartridge.

[MD_mantua]

I need to know how I could say to  instant ink to sen d me a Tricolor 63/302, as I'm sure it is the only thing to do: replace the one that doesn't work even if not empty (maybe I use it too rarely). Otherwise the only solution for me is to leave the contract instant ink and buy new cartridges by myself. But I'm not happy about that.

[sandytechy20]

@MD_mantua 

Welcome to the HP support community.

I understand that the instant ink cartridge is not printing, and I am glad to assist you.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.