cancel
Showing results for 
Search instead for 
Did you mean: 
Florio60
Level 1
7 1 0 0
Message 1 of 2
112
Flag Post
HP Recommended

still trying (unsuccessfully) to access instant ink

HP Deskjet 3750 all in one
Microsoft Windows 10 (64-bit)

This is my second post regarding Instant Ink - my first has gone unanswered.

 

Basically I am trying to sign up for the free Instant Ink printing plan. Initially when entered the required code, I received messages telling me that the printer was already added to an account (yes, mine!!)

 

Today I managed to print out another Congratulations page, but this one has only the email address I chose for the printer and no code. However, I read that I can use the first part of this address (without @hpeprint.com) as the code.

 

But the first part of the email address contains a full stop and I could not insert this using the keyboard! I did a copy & paste to insert the email address, but I was then told that the code for the printer is not recognized. Where do I go from here? I have printed out so many pages already that before long I won't be eligible for the free plan anyway!!

1 REPLY 1
HP Support Agent
HP Support Agent
5,751 5,738 426 464
Message 2 of 2
51
Flag Post
HP Recommended

still trying (unsuccessfully) to access instant ink

@Florio60, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation