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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended

I have instant ink account but never received a replacement for the color cartridge. I replaced with store bought, now it shows cartridge error on the instant ink site and won't send a new cartridge.

1 REPLY 1
HP Recommended

Hi @TH55025,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Have you canceled your instant ink program? If not, If you have an instant ink cartridge on your printer, remove it and install only store-bought HP regular cartridges. 

You may also refer to this document if that does not fix the issue. 

 

Also, I would need a few details of your instant ink account.  I've sent you a private message with further instructions. To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
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