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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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‎03-10-2025 04:43 PM

HP Recommended
Product: HP Instant Ink

How do I get support when I don't have a mobile phone?

1. I don't have a mobile phone. My land line number is in Calif.
2. I tried to resolve the problem on Chat without success.
3. I've not had this problem for nearly 10 months. For the past two months, the calculation of printings shows "0" although I usually print 1 to 5 pages daily. The printer works as desired, howver, I coninually see "0" in the calculations pane. Please reactivate the printings counter so I can manage/control the count.

1 REPLY 1

‎03-14-2025 06:47 AM

HP Recommended

Hi @w-camp, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 
Please follow these steps, 
>Ensure your printer is connected to the internet. 
>Restart both the printer and your internet router. 
>Update your HP smart app. 
>Logout and login to your instant ink account and manually sync the account. 

 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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