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ilyawein14
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the color isn't printing, only the black one

HP DeskJet Ink Advantage 3835
Microsoft Windows 10 (64-bit)

Hello, 


every time i try to print something, the only result is in black despite trying to print it in color.

it has been this way for a while but simply had no time to deal with it.

would love to know if there is something that  can be done.

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HP Support Agent
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Message 2 of 2
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HP Recommended

the color isn't printing, only the black one

@ilyawein14 Welcome to HP Community!

Is the copier working fine as a stand-alone device?

If not, this could be a hardware issue and you may want to try these steps: Click here

If yes, try the below steps:

 

Step 1: Reinstall the print driver (Windows only)

If you cannot print color from a Windows computer, uninstall and reinstall the printer software. Skip this step if your printer is able to print in color.

  1. Remove the printer from the devices list.

    For steps on removing the printer from the devices list, go to Uninstalling the Printer Software (Windows).

  2. Go to HP Customer Support - Software and Driver Downloads, and then install the latest software for your printer.

Try to print. If these steps resolved the issue, you do not need to continue troubleshooting.

 

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 2 ONWARD

(By the end of this article all the issues should be resolved)

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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