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‎06-15-2022 09:58 AM - last edited on ‎06-17-2022 11:05 AM by Retired

HP Recommended
Product: HP ENVY Photo 7855 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

The printer displays the following error 

"the indicated cartridges are not communicating correctly with the printer"

 

I have read

None of which helped.

 

I can conclude all threads can basically be summarised by the last link I gave. That is, I have tried:

  • Resetting the printer (no use)
  • Clean the ink cartridge and carriage electrical contacts (no use)
  • Single cartridge mode (works for black but not tricolor issue persists)

 

1 REPLY 1

‎06-18-2022 12:42 PM

HP Recommended

@crafter6060

 

Welcome to the HP support community.

 

I understand that you are getting a cartridge issue, and I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a cartridge issue.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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