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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
phobic1
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the printer says change the cartridge but not sure which one!

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I just need to know how I find out which cartridge needs changing on my printer.  The message simply says 'replace cartridge'

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TEJ1602
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@phobic1, Welcome to HP Support Community!

 

You can certainly check the ink levels on the printer and then decide which cartridge needs to be changed. If the printer is enrolled in HP Instant Ink Progam, View ink cartridge levels from your printer software, or from the HP Instant Ink icon  on the printer control panel. To view page counts and cartridge shipment status, visit your HP Instant Ink account page. For more information, go to HP Instant Ink - Obtaining Replacement Ink Cartridges.

 

Also, refer to the document HP Printers - How to Check Ink or Toner Levels for help.

 

If you still have issues, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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