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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎09-06-2020 07:24 AM

HP Recommended
Product: Envy 4520
Operating System: Microsoft Windows 10 (64-bit)

September 1, you charged my monthly fee for instant ink.  September 2, I sold the printer.  I was reimbursed for the monthly charge by new owner.  They would like to continue with the program.  Can my account be transferred?  Or do I close my account and they open a new one?  

Sparky
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-08-2020 05:32 PM

HP Recommended

@2can, Welcome to HP Support Community!

 

You close the account and the new user would have to reset the printer completely and re-enroll in the program.

 

If they have issues with claiming the printer, use the document HP Printers - Having Trouble Claiming Your Printer?.

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

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1 REPLY 1

‎09-08-2020 05:32 PM

HP Recommended

@2can, Welcome to HP Support Community!

 

You close the account and the new user would have to reset the printer completely and re-enroll in the program.

 

If they have issues with claiming the printer, use the document HP Printers - Having Trouble Claiming Your Printer?.

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
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