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- HP Community
- Apps, Services & Software
- HP Instant Ink
- unable to claim 6 months free ink
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12-30-2022 02:14 AM
i need help the box says it comes with 6 months free ink but cannot find the voucher code or pin to activate can you help please?
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Accepted Solutions
12-31-2022 06:36 AM
Hi @WayneLinnett84,
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.
I see that you are facing issues with activating your 6 months free Instant ink.
When you buy a new printer and set it up either at 123.hp.com or using the HP Smart app and you sign up for a paid plan you are offered a free trial of Instant Ink. However, if you sign up for the 15 page free plan you are not offered the free trial since you are already on a free plan.
The number of free months depends on the offer at the time and the country of enrollment. You must take advantage of this offer within 7 days. There is no special code and the free months are automatically applied to your account. After 7 days, the free trial offer expires.
To confirm that you received your free months, check the message on the Confirmation page just before you enroll, or sign into your account page at Instantink.com and find the free months under My Account > My Plan.
You may also refer to this link: https://support.hp.com/us-en/document/ish_3259776-1993270-16
Let me know if this helps and have a nice day ahead.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
12-31-2022 06:36 AM
Hi @WayneLinnett84,
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.
I see that you are facing issues with activating your 6 months free Instant ink.
When you buy a new printer and set it up either at 123.hp.com or using the HP Smart app and you sign up for a paid plan you are offered a free trial of Instant Ink. However, if you sign up for the 15 page free plan you are not offered the free trial since you are already on a free plan.
The number of free months depends on the offer at the time and the country of enrollment. You must take advantage of this offer within 7 days. There is no special code and the free months are automatically applied to your account. After 7 days, the free trial offer expires.
To confirm that you received your free months, check the message on the Confirmation page just before you enroll, or sign into your account page at Instantink.com and find the free months under My Account > My Plan.
You may also refer to this link: https://support.hp.com/us-en/document/ish_3259776-1993270-16
Let me know if this helps and have a nice day ahead.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!