unable to conect the printer to another account

[Alee17]

Hi, 

I want to enroll my HP Deskjet 2723e to instant ink but I cannot because the printer is enroll in this with another account wich I do not remember. I want to enroll my printer with my new account, How do I do this?

[Sneha_01]

HI @Alee17,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I request you to cancel the previous account. once that is done, You can enroll the printer in a different account. 

I request you to share all the details in a private message. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

To understand the issue and help you, please share the details listed below:

• Registered email address and the serial number of the printer.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support