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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Redeamon
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unable to finalise subsciption to instant ink

HP Recommended
deskjet 2620
Microsoft Windows 10 (32-bit)

i tried to subscibe to instant ink and it will not finalize my subsciption, I tried the next day with same outcome....

please help.

3 REPLIES 3
Riddle_Decipher
HP Support Agent
HP Support Agent
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@Redeamon Let's get straight to it!

 

Is this what you've been using to enrol in HP Instant Ink:

  1. Make sure your printer is eligible and has an active Internet connection.
  2. Go to HP Instant Ink and click Sign Up Now to be guided through the setup.

For more information and a video, see Enrolling in HP Instant Ink.

 

If yes, here's what you'll need to ensure, to complete the enrollment, as there are more things to consider other than the compatible printer:

 

HP Instant Ink enrollment requirements

Read the following requirements to use the HP Instant Ink service.

  • Eligible HP Instant Ink printerGo to HP Instant Ink, and then scroll down to the FAQ section for a list of eligible HP printers.

  • Active Internet connection to the printer: The printer must be set up on a wired or wireless network and its Web Services feature turned on for HP Instant Ink to know when to send you ink. USB cable-connected printers cannot connect to the service.

  • Email address (Gmail, Yahoo Mail, Hotmail, etc.): Required as part of the enrollment. Do not use your printer’s ePrint email address.

  • Valid credit or debit card: A list of accepted credit and debit cards displays during enrollment.

  • Supported countries: Click the flag icon in the top right corner of the HP Instant Ink website see if the service is available in your country.

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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Redeamon
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HELP....

I have all the ducks in a row and still will not let me finalize my subsciption,

I even thought that my card had a expire date to close to now so i ordered a new card! still not able to enroll.

 

the only thing i can think of now us that i had this account when i lived in the uk, but now i live in Ireland.

 

?????

Eamon

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Jay_G24
HP Support Agent
HP Support Agent
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Hi @Redeamon

 

Welcome to the HP Support Community.

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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