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We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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unable to use instant ink

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Deskjet 3630

Please can anyone help me? My mum and dad recently give me their Deskjet 3630, they used instant ink and had recently gotten a delivery (this was only a few weeks ago) so it is full ink cartridges that are in the printer. it has been used one maybe twice since then, I have gone to use the printer yesterday and it is showing as both cartridges being empty, I had a look online and learned it may be because my mum and dad cancelled their instant ink subscription and so I would need to register the printer with instant ink to use my ink - when trying to do this I've been asked to print an information sheet of some sorts to get a code to be able to register - a code which will not print as the printer is showing as no ink. I cannot get in touch with HP at all and extremely frustrated as I'm a student working from home so need to be able to print. Please help! 

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Hi @Chelsea17


Welcome to the HP Support Community. 


I'd suggest you Contact HP in your region regarding the Instant Ink enrollment. 


I have sent you a private message with the contact details. Check next to your profile Name, you should see a little blue envelope, please click on it.  


Have a great day! 


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