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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Chelsea17
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unable to use instant ink

HP Recommended
Deskjet 3630

Please can anyone help me? My mum and dad recently give me their Deskjet 3630, they used instant ink and had recently gotten a delivery (this was only a few weeks ago) so it is full ink cartridges that are in the printer. it has been used one maybe twice since then, I have gone to use the printer yesterday and it is showing as both cartridges being empty, I had a look online and learned it may be because my mum and dad cancelled their instant ink subscription and so I would need to register the printer with instant ink to use my ink - when trying to do this I've been asked to print an information sheet of some sorts to get a code to be able to register - a code which will not print as the printer is showing as no ink. I cannot get in touch with HP at all and extremely frustrated as I'm a student working from home so need to be able to print. Please help! 

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asmita6658
HP Support Agent
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HP Recommended

Hi @Chelsea17

 

Welcome to the HP Support Community. 

 

I'd suggest you Contact HP in your region regarding the Instant Ink enrollment. 

 

I have sent you a private message with the contact details. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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