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Locked

‎07-06-2020 06:36 AM

HP Recommended
Product: hp2630
Operating System: Microsoft Windows 10 (64-bit)

My printed was locked by hp when I advised that I was only able to use my mobile hotspot which hp seemed not to be able to connect to. 

hp continues to bill me every month yet I have not been connected, cannot use my printer as its locked and have not received any cartridges.

How do I get my printer unlocked and stop being billed?

TIA

1 person had the same question
1 REPLY 1

‎07-08-2020 08:17 AM

HP Recommended

@AndrewB2, Welcome to the HP Support Community!

 

Is the printer enrolled in Instant Ink?

If you wish to cancel the enrollment, click here to know how. Make sure you use regular HP ink cartridges in the printer to print once the enrollment is canceled. Instant Ink cartridges will not work.

 

HP cannot lock your printer. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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