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Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
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virtual assistant keeps going to an error page and i cant get my free instant ink trial to start

HP Recommended
envy 6000 series
Microsoft Windows 10 in S Mode

I can not use the virtual agent as it keeps taking me to 

403 - Forbidden: Access is denied.

 

I am trying to set up my free instant ink trial. Can anyone help, please. 

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HP Support Agent
HP Support Agent
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@Kirsty18, Welcome to HP Support Community!

 

I see that you're trying to get the free trial activated with instant ink enrollment. The trial months will be auto-credited once the enrollment is complete. Refer to the document HP Printers - Enrolling in HP Instant Ink for help.

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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