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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Angel-belle
Level 1
5 3 0 1
Message 1 of 4
158
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welcome ink

HP Recommended
Envy Photo 7155
Microsoft Windows 10 (64-bit)

Enrolled on Jan 8th. Showing Welcome kit is on the way but its more than 10 days and still nothing. Out of black ink now 

3 REPLIES 3
Bob_Headrick
Level 16
Level 16
33,734 17,213 2,460 7,568
Message 2 of 4
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HP Recommended

The document here has information on contacting HP to get replacement Instant Ink cartridges.  Log into the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower right of the opening screen.

 

 

 

Instant ink UK.png


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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Angel-belle
Author
Level 1
5 3 0 1
Message 3 of 4
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HP Recommended

I appreciate your response but  there is no option to contact anyone anywhere. The only option to help is 'virtual help" which is no help at all

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Bob_Headrick
Level 16
Level 16
33,734 17,213 2,460 7,568
Message 4 of 4
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HP Recommended

Did you go to the page here: HP Instant Ink | HP® Official Site - Sign up here (hpconnected.com)?  1) Check the flag in the upper right and make sure the country listed matches your location. 2) There is a phone number for Instant Ink support in the lower right of the picture as shown here:

 

II phone Canada.png

 

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation