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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .

‎04-28-2025 01:00 PM

HP Recommended
Product: HP DeskJet 2734e All-in-One Printer
Operating System: Microsoft Windows 11

I ordered the free PAPER months ago and have never received anything.  When do I get the free paper?

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3 REPLIES 3

‎04-29-2025 01:04 PM

HP Recommended

@AffCreative, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding the welcome kit! 

We're thrilled to have the opportunity to assist you and provide a solution.  

 Just to get things moving, could you please confirm:

 

The exact date you signed up for the free paper offer?

Did you register your printer and enroll in HP Instant Ink (if it was part of the promo)?

Have you received any emails from HP confirming the shipment or tracking info?

 

Once I have these details, I’ll dig deeper into this for you.

  

Regards, 

ZOEY7886
I am an HP Employee

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‎04-30-2025 10:44 PM

HP Recommended

March 24 2025 was when I got an email saying I was enrolled in paper program. Yes I am in instant ink program and no I have not received any emails with an update on my paper. Thanks...

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‎05-03-2025 06:31 AM

HP Recommended

Hi @AffCreative,

 

Thank you for the response.

 

Since @zoey7886 is not available at the moment, I'll be assisting you further.

 

I would need to know a few details regarding your Instant ink account . Since the instant ink account details are confidential, please send me the required information via private message.   

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

 

To locate your account, please provide 

Your registered email address 

Your Instant Ink account ID 

Serial number of your printer enrolled in instant ink 

Confirm your address, 

 

 

Take care and have a great day ahead! 

 

Best Regards,

Kuroi_Kenshi
I am an HP Employee

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