why didn't you send me the replacement cartridge?

[Infernallove]

i have an hp + plan but when i ran out of ink, despite being on time to send cartridges to replace the one that was out, you didn't send me anything and i had to buy it separately myself.
why does the HP + plan not reflect what is described in the contract?

thank you

[Dragon-Fur]

@Infernallove 

Welcome to the HP Community Forum.

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@Infernallove wrote:

i have an hp + plan but when i ran out of ink, despite being on time to send cartridges to replace the one that was out, you didn't send me anything and i had to buy it separately myself.
why does the HP + plan not reflect what is described in the contract?

thank you

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I think you are referring to an Instant Ink Subscription.

An Instant Ink subscription is not the same thing as the HP+ service option offered with some printers.

Instant Ink - Ink shipped when needed

When the printer notifies the Instant Ink service that ink is needed, a shipment is sent.

When that doesn't happen, it might be because the printer did not notify the service.

The printer must be connected to the Internet so the process of notification can be made.

Perhaps the connection failed.

?

There are other reasons the shipment might be late or might be missed.

Regardless, the problem can be fixed.

The way it's supposed to work:

Why didn’t I receive ink this month?

What if?

If you have questions, concerns, or need more information than can be found in Get HP Instant Ink Support

(then)

Please contact Instant Ink Support during business days and hours available in your region.

OR

You may choose to wait here in the Community for an agent to find and respond to your question.

Waiting is not faster – our Community is not Instant Ink Support – Waiting generally works.

Things that are Instant Ink

Instant Ink >> Details / How-to / Articles /Contact Information

Active subscription?

>>>> Contact Instant Ink Support from within your Instant Ink Account

OR

>>>> Instant Ink Support >> HP Instant Ink Support   

Instant Ink - Chat

Instant Ink Support Website – Read…

HP Instant Ink - Support, Enroll, FAQ, Terms of Service Contract

Not your home site?  Click the Flag to change to your region.

Scroll down – look for contact number on the webpage.

AND

Examples of the Terms of Service Contract for various regions

NOTE:  Terms of Service Document includes phone contact information

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

>>>> TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

+++++++++++++++++++++++++++++++++++++++++++++++++++++

Lots of  information – Instant Ink

Start here:  Get HP Instant Ink Support

Sections

• Your ink  - including section Where is my ink or toner?
• Your HP Instant Ink account
• Your printer connections  

Scroll to bottom of web page >>  Section – Details -- Documents

 HP Instant Ink Help - Enrolling in HP Instant Ink

 HP Instant Ink Help – Solve Problems

 HP Instant Ink Help - Manage your account

  HP Instant Ink Help - Manage your ink or toner

===============================================================

How does it work?   Details / Plans / Cancel Information

Check through the Website  FAQ

Additional Information:

 HP Instant Ink - Cancel Your HP Instant Ink Service

HP Instant Ink - Enrolling in HP Instant Ink

HP Instant Ink - Page Count Is Not the Same as Actual Pages Printed

TKB article contributed by HP JessikaV

Fixing Instant Ink cartridge errors

+++++++++++++++++++++++++++++++++++++++++++++++++++++

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