will not print colour

[AnnMac49]

Once again tearing my hair out …. my printer wont print in colour have tried all suggestions from last time also on youtube.

When I try to print a photo by right clicking on it ,in the photo box if I chose my old hp photosmart printer the picture is in colour but if I choose the envy 4520 is shows it in black & white. If I go to printer preferences and choose paper layout I do not have a choose of colou or B/W buttons as shown of youtube

[asmita6658]

Hi @AnnMac49

Welcome to the HP Support Community. I'd be happy to assist you with the printing issue. 

Download and install HP Print and Scan Doctor, it is a Windows tool to fix printer issues. 

Try re-installing the printer driver -

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type and open “Devices and printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here for Windows 10 (64-bit).

15. Click on the downloaded file and follow the on-screen instructions.

If the issue still persists, try adding the printer using IP address - 

1.) Select “Start” and type “printers” in the search box.

2.) Choose “Printers & scanners“.

3.) Select “Add a printer or scanner“.

4.) Wait for the “The printer that I want isn’t listed” option to appear, then select it.

5.) Select “Add a printer using a TCP/IP address or hostname” , then select “Next“.

6.) Select “TCP/IP Device” in the “Device type” list.

7.) Type the hostname or the IP address of the printer. Select “Next“. To find the IP address of the printer, touch the Wi-Fi icon on the printer's control panel. 

8.) Windows should find the printer if the printer is on and configured correctly. You may have to specify more information. If prompted, Select the type of network adapter installed in the printer in the “Device Type” drop-down list. You can also click “Custom” to specify custom settings for the network printer. Select “Next“.

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[AnnMac49]

Hi, thanks for your suggestions, have tried these but no luck. My laptop doesn't have this problem so process of illimination there seems to be something missing in Microsoft windows

[asmita6658]

@AnnMac49

Try built-in drivers - HP Printers - Installing and Using the Windows Built-in Print Driver

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

Let me know.