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- HP Instant Ink
- won't print black

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11-13-2023 11:10 AM
Hi @MarciaLynn1,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
If your HP OfficeJet 6962 All-In-One Printer is not printing black ink, there are several potential reasons for this issue. Here are some troubleshooting steps you can follow.
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Check Ink Levels:
- Make sure that the black ink cartridge has sufficient ink. You can check ink levels through the printer software or on the printer's display panel.
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Clean the Printhead:
- Print a test page and check if the black ink is visible. If not, you may need to clean the printhead.
- Most printers have a built-in printhead cleaning utility. Refer to your printer manual for instructions on how to run the printhead cleaning process.
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Align the Printhead:
- Check if your printer has an option to align the printhead. Misalignment can result in printing issues. Follow the instructions in your printer manual to align the printhead.
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Use Genuine HP Cartridges:
- Ensure that you are using genuine HP ink cartridges. Third-party or counterfeit cartridges may not work properly and can cause printing problems.
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Check for Clogged Nozzles:
- If the printhead nozzles are clogged, you may need to manually clean them. Consult your printer manual for guidance on cleaning the printhead nozzles.
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Run a Diagnostic Test:
- Most printers have a diagnostic test or self-test page that can help identify issues. Refer to your printer manual for instructions on how to run a diagnostic test.
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Update Printer Drivers:
- Ensure that your printer drivers are up-to-date. Visit the HP website to download and install the latest drivers for your printer model.
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Restart the Printer:
- Sometimes, a simple restart can resolve minor issues. Turn off the printer, wait for a few seconds, and then turn it back on.
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Check for Firmware Updates:
- Ensure that your printer has the latest firmware. Manufacturers often release firmware updates to address bugs and improve performance.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Alden4
HP Support
HP Support Community Moderator