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HP Recommended
HP OfficeJet 6962 All-in-One Printer
Microsoft Windows 11

black ink not printing

1 REPLY 1
HP Recommended

Hi @MarciaLynn1,

 

Welcome to HP Support Community.


Thank you for posting your query, I will be glad to help you.

 

If your HP OfficeJet 6962 All-In-One Printer is not printing black ink, there are several potential reasons for this issue. Here are some troubleshooting steps you can follow.

 

  1. Check Ink Levels:

    • Make sure that the black ink cartridge has sufficient ink. You can check ink levels through the printer software or on the printer's display panel.
  2. Clean the Printhead:

    • Print a test page and check if the black ink is visible. If not, you may need to clean the printhead.
    • Most printers have a built-in printhead cleaning utility. Refer to your printer manual for instructions on how to run the printhead cleaning process.
  3. Align the Printhead:

    • Check if your printer has an option to align the printhead. Misalignment can result in printing issues. Follow the instructions in your printer manual to align the printhead.
  4. Use Genuine HP Cartridges:

    • Ensure that you are using genuine HP ink cartridges. Third-party or counterfeit cartridges may not work properly and can cause printing problems.
  5. Check for Clogged Nozzles:

    • If the printhead nozzles are clogged, you may need to manually clean them. Consult your printer manual for guidance on cleaning the printhead nozzles.
  6. Run a Diagnostic Test:

    • Most printers have a diagnostic test or self-test page that can help identify issues. Refer to your printer manual for instructions on how to run a diagnostic test.
  7. Update Printer Drivers:

    • Ensure that your printer drivers are up-to-date. Visit the HP website to download and install the latest drivers for your printer model.
  8. Restart the Printer:

    • Sometimes, a simple restart can resolve minor issues. Turn off the printer, wait for a few seconds, and then turn it back on.
  9. Check for Firmware Updates:

    • Ensure that your printer has the latest firmware. Manufacturers often release firmware updates to address bugs and improve performance.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
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