10-06-2019 02:16 PM
Magentta colore finshed so I've changed for a new one.
the instruction bar said that something is wrong with the ink
I went to buy another one and sent the first one for check
instaleed the new one
wont print at all
recvied the old one
i tried everything, turned off the computer , tried the onlinre support.nothing works
10-08-2019 06:04 PM
I appreciate all your time and efforts, this is a hardware issue with the printer.
I would personally suggest you contact our HP Support.
Click here: www.hp.com/contacthp
Keep me posted on further assistance. I hope that helps!
Thank you for joining the HP Community.
Have a great day ahead!
I am an HP Employee