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wont read my new ink cartridge

hp office jet 8710
Microsoft Windows 10 (64-bit)

installed a new ink cartridge and its says to reinstall or get a new one!!

This is a new cartridge purchased from office supply. I followed the instructions but I have no black ink to print with - even though its brand new- when I ran the check, it recognizes that it is bank , even though its in.

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Message 2 of 2
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wont read my new ink cartridge

@payroll-_1, Welcome to HP Support Community!


If you have tried steps from the document HP OfficeJet Pro 7740, 8700 Printers - Ink Cartridge Errors and the issue still persists, it could be a hardware failure.


Please reach out to the HP Support in your region regarding the service options for your printer.


Hope this helps!


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

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