wrong cartridges sent

[bowenjason699]

HP instant ink sent me 67/305 cartridges instead of 67.  They will go in but they will not print from windows 11.  I can get printer information printed but nothing from windows.  I have a deskjet 4155e all in one printer that uses 67 cartridges or 67xl the ones they sent are not listed as compatible.  I have downloaded and re downloaded hp smart app over and again but the easy set up isn't working at all.  I have a purchased warranty on the printer through HP but I'm getting fed up.  I think I will never buy HP again.

[Nal_NR]

Hi @bowenjason699,

Welcome to the HP Support Community. 

I'd be happy to help you! 

The instant ink cartridges that you received are correct and yes they are longer in size compared to HP regular cartridges 67. 

Meanwhile,  let's try a few steps for the cartridge errors.

Clean the ink cartridge and carriage electrical contacts

Remove any debris or buildup from the contacts on the cartridges and in the carriage.

Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

Remove the cartridge indicated in the error message from the carriage.

Carriages with cartridge latches: Open the latch, and then pull the cartridge up and out of the slot.

Carriages without cartridge latches: Gently press down on the cartridge to release it, and then pull it out of the slot.

Holding the cartridge by the sides, remove any protective tape that still might be on the contacts.

CAUTION: 

Do not touch the ink nozzles or the copper-colored electrical strip. Touching or trying to remove these parts can result in clogs, ink failure, and bad electrical connections.

Lightly dampen a lint-free cloth with distilled water, and then wipe the copper-colored contacts on the cartridge.

Lightly dampen a lint-free cloth or swab with distilled water, and then clean the electrical contacts in the carriage.

Wait 10 minutes for the contacts to dry, and then reinsert the cartridge into its color-coded slot.

Repeat these steps for the other cartridge if it was indicated in the error message.

Close the door or lid to the cartridge access area.

If the error persists, clean the cartridge and carriage contacts a second time.

Thank you 

Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.