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‎03-11-2020 08:11 AM

HP Recommended
Product: hp3636

Hello,
I bought wrong ink cartridges from for my hp printer I bought 302 instead of 652.
The storage is unable to offer me a refund as the product is not longer in the original packaging.
Is there any other way of getting a replacement from hp? As it was an honest mistake.
I can provide copy of the receipt, as well as pictures of the cartridge if needed.

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1 REPLY 1

‎03-13-2020 10:23 AM

HP Recommended

Hi @georgia321

Welcome to the HP Support Community. I'd be happy to assist you.

 

Please contact our HP Support team for Service Options:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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