11-13-2018 01:44 PM
I have been using the RGS sender and reciever with my windows worksation machine, editing remotely on a macbook pro for a couple weeks now and just last night the ability to establish a remote connection stopped. I am accessing over the internet, via a nat with port 42966 opened up, was working just fine and then stopped. I also use Teradici PCOIP at the moment and have lost the abilty to connect to the network on their ports as well. Wondering if based on the logs gathered below if there is any insight as to why im unable to connect any longer? could it be an issue with my ISP (at&t) or some sort of dns issue?
i have logs from last nights session, where would i attach those?
11-13-2018 03:05 PM
You should be able to attach your logs by using Browse button, and uploading your files. What version of RGS are you using on your sender and receiver? Packaged with newer versions of RGS is a tool called RGSbugreport. It is located where RGS is installed. I would recommend running that tool and looking at the network info. I have attached the RGSbugreport how to instructions.
I work on the behalf of HP.