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Honor Student
Posts: 3
Member Since: ‎10-31-2014
Message 1 of 2 (2,313 Views)

HP RGS Authentication Failed

Hello, Would anybody know the reason why I cannot log into my HP RGS on the reciever side. I have just set it up and every time I have tried to log in it fails. It recognises the computer but will not let me log in. I am using the same password and log in details as my profile account. Is there soemthing im missing. Help will be greatly appreciated. Thanks, Pierce.
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Posts: 25
Member Since: ‎08-16-2016
Message 2 of 2 (1,684 Views)

Re: HP RGS Authentication Failed

More details would be helpful.  HP RGS has a setting called "prompt for username and password" or something like that.  It may help to make sure that box is checked before you connect.  Also be sure to enter the username and password that applies to the "Sender" system you are trying to access. RGS does not need your "receiver username and password".

I am an HP employee
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