07-27-2015 11:02 AM
08-16-2016 04:01 PM
More details would be helpful. HP RGS has a setting called "prompt for username and password" or something like that. It may help to make sure that box is checked before you connect. Also be sure to enter the username and password that applies to the "Sender" system you are trying to access. RGS does not need your "receiver username and password".