HP-RGS client keeps getting disconnected

[ERA3]

Team

We have a client running a Windows 10 VM, VMware, NVIDIA vGPU and they keep getting disconnected.

Below are some hopefully useful extracts form the log files on the sender.

They are using HP-RGS v7.4.

Thanks

ERA

====================================================
09-17-18 07:24:17 ERROR - IceVideoMediaPlaneSource::sendData: got exception: ConnectionI.cpp:2930: Ice::CloseConnectionException:
protocol error: connection closed receiver: 82998be7-b0d9-4c94-b2bc-3a4e2290889e
09-17-18 07:30:27 ERROR - IceVideoMediaPlaneSource::sendData: got exception: ConnectionI.cpp:2930: Ice::CloseConnectionException:
protocol error: connection closed receiver: f9692ee2-749c-4618-94dc-f2131eb5d564
09-17-18 07:40:10 ERROR - IceVideoMediaPlaneSource::sendData: got exception: ConnectionI.cpp:2930: Ice::CloseConnectionException:
protocol error: connection closed receiver: 626cf44f-6035-4441-a368-15ab9559a21e
09-17-18 07:46:55 ERROR - IceVideoMediaPlaneSource::sendData: got exception: ConnectionI.cpp:2930: Ice::CloseConnectionException:
protocol error: connection closed receiver: 14bd9f92-a5c9-4e9c-b98d-8190b2cabf3b
09-17-18 08:34:28 ERROR - IceVideoMediaPlaneSource::sendData: got exception: ConnectionI.cpp:2930: Ice::CloseConnectionException:
protocol error: connection closed receiver: aa8ef9e7-96da-4d6a-9163-bad603173705
09-17-18 09:38:15 ERROR - IceVideoMediaPlaneSource::sendData: got exception: ConnectionI.cpp:2930: Ice::CloseConnectionException:
protocol error: connection closed receiver: 83ba5a8f-2699-48dd-810e-a6c3c000db87
09-17-18 10:15:30 ERROR - IceVideoMediaPlaneSource::sendData: got exception: ConnectionI.cpp:2930: Ice::CloseConnectionException:
protocol error: connection closed receiver: fc73b5b1-4155-4f57-9745-e01c5de6acd0
09-16-18 13:14:32 ERROR - IceVideoMediaPlaneSource::sendData: got exception: ConnectionI.cpp:1822: Ice::TimeoutException:
timeout while sending or receiving data receiver: 6ac4935e-6ece-4205-9409-638390de7bda
09-16-18 16:31:33 ERROR - IceVideoMediaPlaneSource::sendData: got exception: ConnectionI.cpp:2930: Ice::CloseConnectionException:
protocol error: connection closed receiver: b03027cb-7a28-4dcc-a20b-e083d86294de
09-16-18 17:20:41 ERROR - IceVideoMediaPlaneSource::sendData: got exception: ConnectionI.cpp:2930: Ice::CloseConnectionException:
protocol error: connection closed receiver: 306992f6-40fa-4111-809c-dab7fed0c03b
09-16-18 17:54:58 ERROR - IceVideoMediaPlaneSource::sendData: got exception: ConnectionI.cpp:2930: Ice::CloseConnectionException:
protocol error: connection closed receiver: bd1655b7-1c00-4f8e-815b-a005cc883ad2
====================================================

[KellyRGS]

Are you using a broker?  The snippet below shows errors but it is always helpful to actually see the full log.  Do you have any firewalls in place, or security programs running?  Without seeing the full logs from both sender and receiver, hard to diagnose.  There are RGSbugreports that are packaged with both sender and receiver where RGS is installed.  Make sure your systems are in DEBUG mode as well.  This can be done on the receiver via the GUI under logging .  On the sender, you can launch the  senderConfigApp.exe and change to DEBUG under logging.  Make sure to stop and restart the sender.  I normally close and relaunch the receiver to make sure my changes take effect. 

Will reach out to you in a private email so you can send me the RGSbugreports. 

I work on the behalf of HP.

[KellyRGS]

Attached is instructions for what we  normally request before running the RGSbugreports.

I work on the behalf of HP.