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‎10-02-2019 09:04 AM

HP Recommended
Product: HP RGS 7.6.1
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I was troubleshooting some display issues and was trying to re-install the software but I keep getting this message when I try to run the installer:

 

"You have not rebooted since the last time you installed/uninstalled RGS Sender, but a driver installation took place. A restart is necessary to complete the previous step."

 

I've tried installing legacy versions and the same thing pops up. Of course I have rebooted many times.

Any insight?

 

thanks.

2 REPLIES 2

‎10-03-2019 09:01 AM

HP Recommended

And yes, I have tried running the "rgsCleanInstallFiles" file. Right Click-->run as administrator. I get a cmd window that pops up for half a second. It's hard to read since it flashes so quickly but it says something about not being able to find a registry key or value.

 

 

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‎10-04-2019 08:52 AM

HP Recommended

The software is currently not installed on my machine since I had to force uninstall it.  (the reason for uninstalling it was display issues that would occur while using the software, so I was trying to troubleshoot that problem)

 

So the process of getting it back on is what I am dealing with. And now I have this software which has been paid for and unable to be used. My next step is a complete reinstall of the windows operating system. Pretty ridiculous.

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