HP RemoteGraphics connection issue

[SonoUser]

Hi there,

I have installed RGP 7.4.0.13800 sender on Windows 7  prof. 64 bit system and the same version of receiver on other  Windows 7  prof. 64 bit system.

Sender service is runing and able to login from receiver end system, but no window pos up for accessing the sender system.

error log in rd.log file as below

04-11-18 17:19:42 10828(10348) WARN - QtWarning: QWindowsContext: OleInitialize() failed: "COM error 0xffffffff80010106 RPC_E_CHANGED_MODE (Unknown error 0x0ffffffff80010106)"
04-11-18 17:20:16 10828(6824) INFO - ReceiverImpl::isConnectionCompleteSupported: queried by sender.
04-11-18 17:20:16 10828(10348) INFO - FeatureRegistration::FeatureRegistration no global registration file.
04-11-18 17:20:16 10828(10348) INFO - FeatureRegistration::isFeatureRegistered: already registered.
04-11-18 17:20:17 10828(10348) ERROR - WinSCardContext::open: SCardEstablishContext failed: 0x8010001d
04-11-18 17:20:17 10828(10348) INFO - ClipboardDeviceSessionIce: clipboard enabled
04-11-18 17:20:17 10828(10060) WARN - QtWarning: QObject::~QObject: Timers cannot be stopped from another thread

One of other similar OS system it established connection on Windows screen spining happens with "Network connection warning..." and the RGP window vanishes. on consecutive try it gives error message "Connection lost" and possible reasons. 

Your help apreciated.

Thank you,

[KellyRGS]

Are you trying to connect remotely from another network that may be using a  VPN?  If so, try disabling HP Velocity which is enabled by default.  Also, if you have any intrusion detection or deep packet inspection in use, make RGS an exception.  Also, RGS has issues with firewalls.  Make sure RGS is an exception as well in the firewall.   Also, make sure 42966, the port the sender listens on is not getting blocked. 

The receiver uses different ports based upon the OS.  Make sure these are also not blocked.

Windows ephemeral source Port Ranges 49152-65535

Linux ephemeral source Port Ranges 32768-61000

Let me know if any of these help or not.

I work on the behalf of HP.