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Tutor
Posts: 7
Member Since: ‎09-19-2017
Message 1 of 8 (359 Views)
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How to get HP RGS support

[ Edited ]
Operating System: Microsoft Windows 7 (64-bit)

Hello,

 

i cannot find how to get support for HP RGS product F9L57AAE with carepack UC268E

 

There is a specific number to call ? (1y 9x5 RGS SW Call-in Tech Supp)

 

Or can we open a request by email or by summiting a request somewhere ?

 

I really cant find nothing if i start from the support home page .

 

Thank you

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Accepted Solution

Re: How to get HP RGS support

Hi Kelly,

 

i've been able to open a case using hp scm , Case ID: 5003949538

 

hp scm support case manager pdf
http://www8.hp.com/h20195/v2/getpdf.aspx/c04515549.pdf

hp.com/go/scm will ask for a serial number or a Service Agreement ID

 

Thank you

PM

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Teacher
Posts: 68
Member Since: ‎08-04-2016
Message 2 of 8 (299 Views)

Re: How to get HP RGS support

Hello,  This should help.

 

HP RGS support in USA (trained to get basic info to create case then quickly pass on to 2nd level support)

  1. Call (800-334-5144).  
  2. Say “Software”.  
  3. Say, “Remote Graphics Software” or “HP Remote Graphics Software”.  (Do not say "RGS")  
  4. Hold for a support agent… 

 I work on the behalf of HP.

I work on behalf of HP
Tutor
Posts: 7
Member Since: ‎09-19-2017
Message 3 of 8 (267 Views)

Re: How to get HP RGS support

Hi Kelly,

 

im sorry i did not mention , we are in Italy ad not in the USA .

The only number i did get is not specific to speak to RGS

support , is a generic HP support number , there in no choice ....

for HP RGS.

 

Thank you

PM

Teacher
Posts: 68
Member Since: ‎08-04-2016
Message 4 of 8 (257 Views)

Re: How to get HP RGS support

Hello,

 

Below is a link to the Support Contact numbers worldwide. 

 

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

Outside of the US, users must select hardware support for the product in which they are using HP Remote Graphics Software on.  Example: If you are using a workstation, the selection needs to be made is Workstation hardware support.  They should be able to help you get support with RGS.  Please let me know if you still have any issues.

I work on the behalf of HP.

 

 

I work on behalf of HP
Tutor
Posts: 7
Member Since: ‎09-19-2017
Message 5 of 8 (234 Views)

Re: How to get HP RGS support

Hello Kelly,

 

we have received an email this morning from HP with this detail.

 

SUPERTRO FCP 01
HA106AC HP Software Support
UC268E
HP document no. ####
System Handle ####
Order Number ####
SAP Contract ####
Service Agreement ID (SAID) ####

 

But the number is an USA number , +1 844-732-9070 , we expect an Italy phone number or an email address.

 

Can i send i PM to you ?

 

Thanks

 

 

Teacher
Posts: 68
Member Since: ‎08-04-2016
Message 6 of 8 (224 Views)

Re: How to get HP RGS support

I just sent you a private email.

I work on behalf of HP
Tutor
Posts: 7
Member Since: ‎09-19-2017
Message 7 of 8 (177 Views)

Re: How to get HP RGS support

Hi Kelly,

 

i've been able to open a case using hp scm , Case ID: 5003949538

 

hp scm support case manager pdf
http://www8.hp.com/h20195/v2/getpdf.aspx/c04515549.pdf

hp.com/go/scm will ask for a serial number or a Service Agreement ID

 

Thank you

PM

Teacher
Posts: 68
Member Since: ‎08-04-2016
Message 8 of 8 (172 Views)

Re: How to get HP RGS support

Thank you for the update. 

I work on behalf of HP
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