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‎05-01-2019 07:32 PM

HP Recommended
Product: Z2 G3
Operating System: Microsoft Windows 10 (64-bit)

Jabra PRO 9470 USB headset is connected and working on local machne (RGS Receiver), but remote computer (RGS Sender) is not detecting the headset as a USB speaker or microphone. Other USB devices, such as speakers built into Dell monitor are working fine.

 

How do I setup the Jabra Pro 9470 headset to work with remote (RGS Sender)?

 

 

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-03-2019 01:43 PM

HP Recommended

Did a complete reinstall of windows 10 OS on receiver computer and installed the latest version of the RGS receiver software. This fixed the issue. After the reinstall the headset was detected without any problem. I even did a firmware update via the RGS connection. Worked perfectly. 

 

Microphone seems to work fine. but there is occasionally static when using the headset, which is annoying since audio from the Dell monitor, over the same RGS connection, is perfectly clear. Gigabit network so it's not a bandwidth issue.

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3 REPLIES 3

‎05-02-2019 09:35 AM

HP Recommended

I have a user with a similar issue that I haven't had time to look at yet so interested in the answer to this; however to get it to work locally did you have to install any software or was it just plug and play?

Also have you tried plugging it in after connecting to the remote machine?  Might be local machine is holding onto the connection if it's live...

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‎05-03-2019 01:43 PM

HP Recommended

Did a complete reinstall of windows 10 OS on receiver computer and installed the latest version of the RGS receiver software. This fixed the issue. After the reinstall the headset was detected without any problem. I even did a firmware update via the RGS connection. Worked perfectly. 

 

Microphone seems to work fine. but there is occasionally static when using the headset, which is annoying since audio from the Dell monitor, over the same RGS connection, is perfectly clear. Gigabit network so it's not a bandwidth issue.

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‎05-13-2019 10:19 AM

HP Recommended

Checking to see if a property we have will work on a Windows receiver.  May have an answer for your static issue on the Jabra headset.  Get back to you shortly.

I am an HP employee.
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