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Honor Student
Posts: 2
Member Since: ‎04-04-2017
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No mouse pointer RGS 7.3.2 on Windows10 64bit

Product Name: ws460cgen9
Operating System: Microsoft Windows 10 (64-bit)

We've deployed RGS sender/receiver 7.3.2 on two blades WS460c gen9 running Windows 10 64bit. Both suffer from the same issue after deploying RGS sender..... No visible mouse pointer which makes using RGS useless. Mouse pointer is visible during RDP session to same host. I noticed it has been reported as fixed issues in earlier versions but seems to still be around in 7.3.2. Some help would be very much appreciated!!! Thanks!

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Re: No mouse pointer RGS 7.3.2 on Windows10 64bit

In order to get a mouse with a headless system for Windows 8 or 10, inside the package you downloaded for RGS 7.3.2, there is an executable called VMouseSetup.exe.  Install this, and you should have a mouse.  Please respond if this does not resolve your issue.

 

I work on the behalf of HP.

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Teacher
Posts: 66
Member Since: ‎08-04-2016
Message 2 of 4 (1,536 Views)

Re: No mouse pointer RGS 7.3.2 on Windows10 64bit

In order to get a mouse with a headless system for Windows 8 or 10, inside the package you downloaded for RGS 7.3.2, there is an executable called VMouseSetup.exe.  Install this, and you should have a mouse.  Please respond if this does not resolve your issue.

 

I work on the behalf of HP.

I work on behalf of HP
Honor Student
Posts: 2
Member Since: ‎04-04-2017
Message 3 of 4 (1,518 Views)

Re: No mouse pointer RGS 7.3.2 on Windows10 64bit

Thanks! I haven't been able to try it as we downgraded to Windows 7 to make it work for now but with your help I now located this document which desribes vmouse as well (same for gen9)....that was hard to find!!!!!

 

http://h20566.www2.hpe.com/hpsc/doc/public/display?sp4ts.oid=7829634&docLocale=en_US&docId=emr_na-c0...

 

 

Teacher
Posts: 66
Member Since: ‎08-04-2016
Message 4 of 4 (1,510 Views)

Re: No mouse pointer RGS 7.3.2 on Windows10 64bit

Happy to help.  Let me know if you have any difficulties.  It is pretty straight forward. 

 

I work on the behalf of HP.

I work on behalf of HP
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