Having trouble signing in? Try this!
Post new question
Question
Reply
 
Highlighted
Honor Student
Posts: 2
Member Since: ‎02-10-2009
Message 1 of 7 (1,926 Views)
Accepted Solution

Offline Activation of RGS Receiver

Product Name: HP RGS
Operating System: Microsoft Windows 7 (64-bit)

I have been asked to evaluate HP RGS as a potential (better) alternative to VNC in a system. However the nature of the system means that it cannot and never will be connected directly or indirectly to the Internet. This poses a conundrum regarding the first use activation of the RGS Receiver. 

 

I have tried to identify our HP account manager but not had much luck so far despite the ongoing help from several people in our project supply chain team. 

 

Whilst trying to get an official answer, does anyone know if an arrangement exists that permits organisations using RGS to be able to activate receivers without the need to connect computers to the Internet?

Reply
0 Kudos
Accepted Solution

Re: Offline Activation of RGS Receiver

Yes, this is possible but you need to contact hp support. Follow the same support path you would use for an hp workstation. Escalate your request to 2nd or 3rd level support. The manual activation process is......manual, and does take more effort on your part.
View solution in context
Intern
Posts: 25
Member Since: ‎08-16-2016
Message 2 of 7 (1,895 Views)

Re: Offline Activation of RGS Receiver

Yes, this is possible but you need to contact hp support. Follow the same support path you would use for an hp workstation. Escalate your request to 2nd or 3rd level support. The manual activation process is......manual, and does take more effort on your part.
I am an HP employee
Honor Student
Posts: 2
Member Since: ‎02-10-2009
Message 3 of 7 (1,885 Views)

Re: Offline Activation of RGS Receiver

Thanks for that I shall keep the pressure on the supply chain team to identify our HP account manager, as I feel this is the correct route for us. I am just happy that I'm not chasing the impossible.

Grad Student
Posts: 176
Member Since: ‎08-04-2016
Message 4 of 7 (1,866 Views)

Re: Offline Activation of RGS Receiver

Just sent you a private email.

 

I work on the behalf of HP.

I work on behalf of HP
Student
Posts: 1
Member Since: ‎01-04-2018
Message 5 of 7 (621 Views)

Re: Offline Activation of RGS Receiver

Hello Kelly RGS i have bought this licence but i cannot activte it because my platform it s offline of internet.

Can you help me ?

Thanks.

Grad Student
Posts: 176
Member Since: ‎08-04-2016
Message 6 of 7 (613 Views)

Re: Offline Activation of RGS Receiver

Just sent you a private email.

I work on the behalf of HP.

I work on behalf of HP
Honor Student
Posts: 2
Member Since: ‎01-23-2018
Message 7 of 7 (505 Views)

Re: Offline Activation of RGS Receiver

Hello,

i have the same problem,

Áctual I´m evaluating RGS, but have no direct support for HP workstation (soory using DELL) and the support for server can´t help me.

 

This is the third forum looking for assistants for this problem, so also looking for some better support and information.

 

Post HPE Forum:

Hi all,

For testing RGS perfomance, I have setup RGS Sender and RGS Receiver. Inside the company LAN all works fine.

RGS Client works with HP Velocity feature enable and is showing active

After starting a VPN Connection to the company LAN from outside, I can start RGS Connection without HP velocity, but can not enable HP Velocity. The company VPN connection does not allow direct access to Internet (no public IP adress available).

How can I avoid this problem or active HP velocity by an other way.

(i have installed a 60 day trail version actually for PoC)

 

any help appreciated

 

Best regards

 

Martin

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation