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Honor Student
Posts: 4
Member Since: ‎07-12-2016
Message 1 of 15 (2,223 Views)
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RGS 7.3.2 receiver : Can't un-check "Match Reciever Display resolution"

[ Edited ]
Product Name: RGS 7.3.2 receiver
Operating System: Microsoft Windows 7 (64-bit)

Hello,

 

 

I'm using RGS Receiver 7.3.2.

My PC is Elitebook 840 G3.

I can't un-check "Match Reciever Display resolution" in Setting -> Connection.

By default, it's checked and I can't do anything for it.

 

However I'd like to un-check it. Do you know how I can do it?

 

Regards,

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Accepted Solution

Re: RGS 7.3.2 receiver : Can't un-check "Match Reciever Display resolution"

Hello.   Since you don't mind losing the touch feature, to enable "Force Desktop UI" go to the following:  C:\Program Files (x86) - Hewlett-Packard - Remote Graphics Receiver.  Launch this executible:  receiverConfigApp.exe.  You will see the following GUI appear.  Save, and close GUI.  Close your Receiver and then relaunch.  You should be able to uncheck the match resolutions boxes.  Let me know if this does not work for you.  Thanks!

 

receiverConfigApp GUI picture.JPG

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Teacher
Posts: 85
Member Since: ‎08-04-2016
Message 2 of 15 (2,125 Views)

Re: RGS 7.3.2 receiver : Can't un-check "Match Reciever Display resolution"

Hello, I am with RGS Support.  I will see if I can replicate your issue, and get back with you hopefully tomorrow.

I work on behalf of HP
Honor Student
Posts: 4
Member Since: ‎07-12-2016
Message 3 of 15 (2,121 Views)

Re: RGS 7.3.2 receiver : Can't un-check "Match Reciever Display resolution"

[ Edited ]

Hello,

 

Here is the image for your reference.

It seems gray out.

Nothing happens even if I click the check.

 

2016-08-10_10-16-34.png

 

Regards,

 

 

Intern
Posts: 23
Member Since: ‎08-16-2016
Message 4 of 15 (2,048 Views)

Re: RGS 7.3.2 receiver : Can't un-check "Match Reciever Display resolution"

Some RGS settings, like "Match Receiver Display Resolution" must be edited before a conection is made. If a setting is grayed out, there is a good chance it is a setting that can only be changed before you make the RGS connection.

 

Also, you should be able to change the resolution of the remote machine while inside an RGS session. If the remote workstation is running Windows you can right click on the desktop and change the resolution, just as you would if you were sitting in front of that workstation.

 

Hope this helps

Tutor
Posts: 7
Member Since: ‎05-26-2016
Message 5 of 15 (1,841 Views)

Re: RGS 7.3.2 receiver : Can't un-check "Match Reciever Display resolution"

 

 

 

RGS is not always correctly detecting touch devices.  This issue will be fixed in release 7.3.2.  In the meantime, if you force RGS to use a desktop UI, this should fix your problem. 

 

 

Honor Student
Posts: 3
Member Since: ‎04-07-2017
Message 6 of 15 (1,586 Views)

Re: RGS 7.3.2 receiver : Can't un-check "Match Reciever Display resolution"

I'm also having this problem in 7.3.2

Even if this is explicity configured in the "rgreceiverconfig" file, RGS ignores the configuration and enforces Resolution Matching by default.

Forcing the Desktop UI doesn't resolve this either.

Come on guys, fix it up please!

Teacher
Posts: 85
Member Since: ‎08-04-2016
Message 7 of 15 (1,563 Views)

Re: RGS 7.3.2 receiver : Can't un-check "Match Reciever Display resolution"

What version is your Operating System?  If Windows 10, please let me know what version.  To find version, Tap on the Windows-key, type winver.exe and hit enter.  This will pop up another window showing information about the version of Windows 10 you are running.  There was some different steps to complete between Threshold and Redstone.

 

 Win 10 Version Info.JPG

I work on behalf of HP
Honor Student
Posts: 3
Member Since: ‎04-07-2017
Message 8 of 15 (1,550 Views)

Re: RGS 7.3.2 receiver : Can't un-check "Match Reciever Display resolution"

Mine is  Windows 10 Pro (x64) build 14393.953

Teacher
Posts: 85
Member Since: ‎08-04-2016
Message 9 of 15 (1,544 Views)

Re: RGS 7.3.2 receiver : Can't un-check "Match Reciever Display resolution"

Okay, so you have Win 10 RS2.  Do you use touchscreen?  Trying to see if I can replicate your issue.  I sent you a private email asking for system configurations.  That would be helpful information.  Is your receiver a laptop or desktop, does not  matter if it is HP hardware or not. 

 

I work on the behalf of HP.

I work on behalf of HP
Honor Student
Posts: 3
Member Since: ‎04-07-2017
Message 10 of 15 (1,456 Views)

Re: RGS 7.3.2 receiver : Can't un-check "Match Reciever Display resolution"

My laptop (receiver) has touchscreen enabled. I have replied to your PM with system details.
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