• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎02-18-2019 07:13 AM

HP Recommended

Update:

Complete uninstall and fresh install of 7.6 on both sender and reciver fixed the issue. :generic:

Was this reply helpful? Yes No

‎02-19-2019 11:26 AM

HP Recommended

So that I can look into the loss of the "delete" key, what is your receiver (Make/Model) , OS (build and version) , language of OS, language of Keyboard.. 

I work on the behalf of HP.

 

I am an HP employee.
Was this reply helpful? Yes No

‎02-19-2019 11:49 PM

HP Recommended

It turns out that it is intermittet. After some time (once-twice a day) it loose functionality (not working).

Fix: disconnect and reconnect, then it works again.

Sender: HP Z420 Workstation - (F9B50UC#ABU) - bios J61 v03.91 - Windows 10 Pro (1809) 17763.316

Reciever: LENOVO_MT_10MR_BU_LENOVO_FM_ThinkCentre M710q - Windows 10 Pro (1803) 17134.590

OS: Danish (DA) - Keyboaard: Danish (DAN) (Logitech K270)

Was this reply helpful? Yes No

‎03-04-2019 02:20 PM

HP Recommended

In testing with the Danish keyboard, the only time I saw the delete key not work was when I did a shortcut using the Alt key.  It actually causes Windows to bring up a Shortcut manager and unhighlights the shortcut that was created.  What are you doing when you experience the delete key not working? 

I work on the behalf of HP.

I am an HP employee.
Was this reply helpful? Yes No

‎03-05-2019 12:36 AM

HP Recommended

Hi KellyRGS

Thanks for using time on this. I have tried to narrow it in, but can not say exactly what triggers the disabling of delete key.

At a time I was sure that it was caused by using DraftSight, but when trying to reproduce, it was not possible.

I find it quite annoying, suddenly to find that delete is not working. (Backspace is then used until a reconnection can be done). It is not easy to trace as it only emerge once/twice a day.

I will keep on trying to find what cause the issue, and return when I know more.

Was this reply helpful? Yes No

‎03-05-2019 08:31 AM

HP Recommended

Thanks for the update.  From what I saw, the behavior I was seeing was actually an issues with Windows and not RGS.  Unfortunately our logs are not helpful for this type of troubleshooting, basically we have to reproduce and then find a way to fix it, or write an advisory if it is an OS issue.   

I work on the behalf of HP.

I am an HP employee.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.