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Student
Posts: 1
Member Since: ‎03-20-2017
Message 1 of 3 (1,025 Views)

Re: HP RGS connect timeout after authorization

I have the same  problem  using the the latest 7.3.2 RGS. The sender is an Z600 running W7Pro64

 

I have an NAS  that runs  an linux   ssh  server  that I use  port forwarding to create an VPN tunnel  between  client and sender over the internet . The sender have a router  in the front  that open up the ssh server .The reciever is a W7 laptop running a 4g radio internet  connection (WAN) to my static IP " .  Using the  the RGS within the LAN works okay !. But not when using WAN.  I get timeout  and  th same scrren as the first person in this post

 

The Z600 have a static IP 192.168.0.111  (see picture )   and the second one have   IP 192.168.0.104.

 

 

 

 

Simular  set up for Microsoft remote desktop works  with no problem  over the WAN for both Z600 (see picture set up)

 

Please

Help me  and give me an example how to set up the VPN ssh server tunneling , since my efforts don't work for the RGS on WAN.

 

ScreenShot089.png

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Teacher
Posts: 72
Member Since: ‎10-21-2014
Message 2 of 3 (992 Views)

Re: HP RGS connect timeout after authorization

Please Check the Network Timeout Section of HP Remote Graphics Software User Guide .

 

RGS provides two user-settable RGS Receiver timeout properties to allow you to optimize RGS for your particular network conditions (such as low-bandwidth or high-latency conditions). These properties allow Potential issues and suggestions 99 you to specify timeout values that, if exceeded, will cause the RGS Receiver to take specific actions, such as displaying a warning dialog or closing the RGS connection. The two RGS Receiver timeout properties are: ● RGS Receiver warning timeout property—If this value is exceeded, the RGS Receiver displays a network connection warning. ● RGS Receiver error timeout property—If this value is exceeded, the RGS Receiver closes the connection.

 

For  more  information you may refer below URL  

http://h10032.www1.hp.com/ctg/Manual/c04529581

 


Although I am an HP Employee, I am speaking for myself and not for HP.
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Intern
Posts: 35
Member Since: ‎08-04-2016
Message 3 of 3 (933 Views)

Re: HP RGS connect timeout after authorization

HP Velocity is turned on by default.  There are known issues with HP Velocity and VPNs.  Please uncheck HP Velocity in the Receiver GUI, and try connecting.  If this solves your issue, please respond with what VPN you are using.

 

I work on the behalf of HP.

HP Velocity Receiver GUI.JPG

I work on behalf of HP
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