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Posts: 1
Member Since: ‎11-22-2016
Message 1 of 2 (1,325 Views)

Coplained regarding not getting the downloads installed on my machine

Operating System: Microsoft Windows 8.1 (64-bit)

My system downlods the the updates from HP server but it is not installed.


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HP Support Agent
Posts: 3,304
Member Since: ‎08-03-2016
Message 2 of 2 (1,297 Views)

Re: Coplained regarding not getting the downloads installed on my machine

Hello @vnsir,


Welcome to the HP Forums!


I have read your post and understand that there are some issues with installing the HP updates.

I have researched the issue and have come up with a possible resolution.


I believe you are unable to install updates form HP using the HP Support Assistant. Is that, right?


You can try reinstalling the HP Support assistant and check if that successfully installs the HP updates successfully.


Uninstall the HP Support Assistant.


Follow the steps below.

  • Right click on the Start and select “Programs and Features”
  • Once the window opens, find the HP Support assistant and click on “Uninstall” at the top.
  • Once uninstalled, restart the PC then follow the below steps.

Download the HP Support assistant.


Use the link below and download the HP Support Assistant software and install it on the PC and restart the PC once to allow the software to configure properly on the PC.


I also request you to share for any errors you find while executing any of the above steps.


Hope this fixes the issue. Please share the update of the solution provided.




Glad to help you. I work for HP

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