10-30-2018 01:11 PM - edited 10-30-2018 01:33 PM
Cursor jumps to the left and down. Using touchpad only, not mouse. Bought computer last month- October and having this problem since then.
Updated BIOS - got a bit better, but the problem persists
Installed latest driver
Removed the way to move the screen using fingers on the touchpad
Touchpad set to low sensitivity
Nothing is on the touchpad for it to move
Touch screen not activated
Restarted the notebook several times
The problem is so bad that I was able to capture it in two separate videos on my iPhone today- I was holding the iPhone in my left hand with nothing touching the touchpad for it to move to the left, down. I can post the link to the video clips upon request.
10-31-2018 04:13 PM - edited 10-31-2018 04:14 PM
Good day.Thank you for visiting the HP support forums again. I reviewed the case. I will be glad to assist you.
To assist you correctly I would require some information.
- Please let me know the complete product# and model# of the notebook to assist you correctly.
- Did this occur after a recent software or Windows update?
- DId you run hardware diagnostics on the touchpad?
I require the model# of the computer to assist you correctly. Furnish the quested information to assist you accurately.
Thanks and have a blessed week ahead.
I am an HP Employee
10-31-2018 05:04 PM - edited 10-31-2018 05:08 PM
Thanks. I'm working now with a case manager on the escalation dept. The touchpad or the computer is defective.
Extremely disappointing, but the case manager is doing his best to help the cause.
HP should do more testing on its computers before selling them.
This issue hasn't been solved yet but hopefully it will be soon.
10-31-2018 05:15 PM
I read the response.I will send you a private message to assist you with the next course of action. Check your forum private message box in the upper right corner next to the bell icon.
Thank you for visiting the HP support forums
I am an HP Employee