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Student
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Lost cursor pls help me

HP Envy x360 - 15-bp101nh
Microsoft Windows 10 (64-bit)

Hi 🙂

 

My name is Réka Kiss, and I want to ask your help into the next problem:

Today, when I turned on my laptop, on the screen I didn't saw the cursor.  I tried to moved the mouse, but it's not worked, just like the touchpad 😞 If I click with the mouse it is reacting (the touchpad don't).

I restarted the laptop twice, but the problem persisted.

 

Please, help me fix this problem. Thanks in advance, and sorry for my english.

 

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HP Support Agent
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Lost cursor pls help me

Hi @Ré

 

Welcome to the HP Support Community. 

 

To better assist you - Are you using an external mouse or a touchpad of the computer? 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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