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Lost cursor pls help me

HP Envy x360 - 15-bp101nh
Microsoft Windows 10 (64-bit)

Hi 🙂


My name is Réka Kiss, and I want to ask your help into the next problem:

Today, when I turned on my laptop, on the screen I didn't saw the cursor.  I tried to moved the mouse, but it's not worked, just like the touchpad 😞 If I click with the mouse it is reacting (the touchpad don't).

I restarted the laptop twice, but the problem persisted.


Please, help me fix this problem. Thanks in advance, and sorry for my english.



HP Support Agent
HP Support Agent
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Lost cursor pls help me

Hi @Ré


Welcome to the HP Support Community. 


To better assist you - Are you using an external mouse or a touchpad of the computer? 


Let me know. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!

I am an HP Employee

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