12-25-2016 08:21 PM - last edited on 12-26-2016 07:19 AM by kevin-t
Whenever I try to start my laptop I am getting error message on blue background. I opened a HP case but they also could not able to resolve HP Case ID #: 4779837289
I am hoping recovery CD might help fixing this problem. Please could you send it across the link for the same.
Your PC ran into a problem and needs to restart. We'll restart for you.
ex of some of the error codes:
SYSTEM_SERVICE_EXCEPTION(fltmgr_sys), ATTEMPT_EXECUTE_OF_NONEXECUTE_MEMORY, UNEXPECTED_KERNAL_MODE_TRAPDPC_WATCHDOG_VIOLATION ETC.,
Product description: HP Pavilion Notebook - 15t-ab100 CTO (ENERGY STAR)
Product number: M6K56AV
Serial number: [Personal Information Removed]
[Personal Information Removed]
12-26-2016 10:49 AM
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As I understand you are getting an error message on startup and you want to order a set of recovery media for your HP laptop. Don't worry as I have a few steps to help you get through this concern,
Please attempt these steps below:
Run the extensive test on the Hard drive and Memory from F2:
Depending on the test results, if all the test passes you can try to perform recovery using the partition available on your PC through F11. Please remember doing this will delete all the data and the computer will be set to the original factory shipped condition. If this option is not working, which means either the system file is missing or file is corrupted.
The only other way to install Windows would be to order the recovery media for your laptop and using the recovery media you can install Windows. You can check if the recovery media is available online on www.hp.com/drivers by entering the exact model no. of your laptop. To find the exact model no. click here: http://hp.care/2bygf7l
Otherwise, you could also reach HP phone support to order the recovery media. Please fill in the product details to get the tech support number.
What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link: http://support.hp.com/us-en/contact-hp
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on HP contact options - click on Get phone number
Case number and phone number appear.
Please respond to this post with the result of your troubleshooting. I look forward to hearing from you.
If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.
If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.
And I Hope you have a good day, Ahead.
I am an HP Employee
12-28-2016 12:16 PM
I already did all the preliminary actions before posting the request here. Followed all the steps mentioned below, contacted HP support specialist (HP Case ID #: 4779837289).
Having this issue from almost last 2-3 months and reached HP support specialist, HP technical support office but nothing helped in the mean time warranty got expired on December - 10.
HP support specialists asked for recovery CD but we didn't have it and they have closed the case / ticket.
Only hope that we have to resolve this issue with recovery CD. Please could you help in getting the same? Do we need to pay for it and how much we need to pay if yes?
12-28-2016 01:15 PM
Thank you for the update,
I appreciate your time and efforts, As I understand you have already tried the steps suggested and still having the same issue. Don't worry I'll try my best to help you with this,
I did check on the support website and found the link to order a set of recovery media online. Here is the link. Yes, there would be a charge involved on purchasing the recovery media.
Read this before ordering your Recovery Discs! (US and Canada Only) - Click here
Keep me posted,
If the information I've provided was helpful,
give us some reinforcement by clicking the solution and kudos buttons,
that'll help us and others see that we've got the answers!
I am an HP Employee
10-03-2017 08:39 PM - last edited on 10-04-2017 08:26 AM by rick-s
As per the instructions, I bought the recovery media & below is the details of the recovery media.
Tried to take help from HP support center in India but they couldn't help. They mentioned that the recovery media is corrupted. Any help will be appreciated.
10-04-2017 12:34 PM
I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options, if any. You should be contacted within 4 business days (Excluding holidays & Weekends).
Response times may vary by region. Please send a Private Message, if you aren’t contacted within 4-5 business days.
I am an HP Employee
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10-04-2017 08:24 PM - last edited on 10-06-2017 11:05 AM by kevin-t
Thank you for the updates.
I bought that laptop and gave it as a gift for my brother and he is in India. He just used it for 3-4 months and now it is almost like dead now.
My brother contacted few of the HP support centers in India but all of them told him that the recovery media is not available in India so I had to buy the media from USA and send it accross to India but eventually that also didn't help as per HP support center guys, the recovery media was corrupted.
It would be great if India HP support team can reach him directly? or else If I need to again buy recovery media and send it accross to India really annoys me.
Below is my brother details
- HP Touchpoint Manager - Using the Bring Your Own Device (BYOD) Feature with HP Touchpoint Manager
- HP Touchpoint Manager - Creating and Managing Groups in HP Touchpoint Manager
- HP Touchpoint Manager - Password Management and Recovery in HP Touchpoint Manager
- HP Touchpoint Manager - Adding Subscription Keys to Your HP Touchpoint Manager Account
- HP Touchpoint Manager - Managing Users in HP Touchpoint Manager