The whole screen is black w/a blue box in the middle. It wants passwords i forgot. Now it says syste

[Jboles]

My screen is black w/a blue box. It says enter administrator password or power on password which i had forgot a long time ago. Now i put on the wrong password and a yellow box popped up says system disabled on top and A [5E934DA3] under. I have no clue what to do. My mouse will not work. My screen does nothing when i touch it. I cant get nothing to do anything. Please help me.

[The_Fossette]

Hi @Jboles,

Welcome to the HP Forums!

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

I reviewed your post and I understand that you are getting a power-on password screen when you start the computer.

I'll be glad to assist you 🙂

I recommend you contact HP phone support and they will assist you in this regard.

Here is how you can get in touch with the phone support.

Open link: www.hp.com/contacthp/

Enter Product number or select to autodetects

Scroll down to "Still need help? Complete the form to select your contact options"

Scroll down and click on HP contact options - click on Get phone number.

Let me know how it goes and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care!

Cheers!