Touch screen not working

[Derick80]

Hi,

I have a HP All-in-One Computer 20-c010 Celeron J3060,

The touch screen stoped responding and now need to plug in a mouse to operate it.

Is there drivers a need to update? Where do i get them

Any help will be appreciated.

Regards

[Riddle_Decipher]

@Derick80

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out.

As I understand the touchscreen isn't working anymore,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you check if it works on the BIOS screen to identify if it's either a hardware or a software issue?

If not, I have a few steps that should resolve your concern:

Attempt to run a test using the HP hardware diagnostic tool,

If the Touch screen isn't appearing on the diagnostics,

I recommend checking if the Touch is working on BIOS (Accessed by tapping on F10 while restarting the computer).

If it works on bios, it's a software issue: please update the BIOS & Chip-set drivers from the HP website, if the issue persists, reinstall windows using the recovery partition or the recovery media to fix the issue

If it doesn't work on BIOS either, it's a hardware failure and you may need to Contact HP to set up a hardware repair service.

HP Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

Let me know how that pans out

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,

followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge,

And Have a great day Ahead!